Rooted in DANTOM's innovation and unmatched receivables communication expertise, its broad product line is certain to meet your unique needs. You can use multiple products to create maximum impact and achieve the greatest cost savings while remaining secure and compliant.

Paper Based Solutions

DANTOM utilizes state-of-the art imaging and inserting technology to provide paper-based communication with a next-day turnaround. DANTOM's laser-like focus on customer billing and payment solutions enables it to develop products specifically to meet the unique needs of utility and telecommunication providers. DANTOM offers a wide breadth of solutions including:

Dynamic Full Color
DANTOM offers dynamic full color statements and letters to create impactful communications. The ability to insert conditional content based on specific data fields, such as data of last payment, days overdue or service location, enables personalized communication for each customer.

Graphic designers with statement and letter expertise are available to assist your team in designing high-impact, compliant documents that generate a response.

No other company can offer the impact of advanced full color with the regulatory and security compliance expertise and DANTOM's dynamic data filtering so your statements are impactful and compliant.

Dynamic Black and White
Black and white documents remain a staple in your toolkit. DANTOM offers a variety of formats such as colored stock or envelopes, custom stock, shaded boxes for impact, simplex, duplex and multi-page statement and letters. Regardless of your unique business requirements, DANTOM has the ability to create a flawlessly executed document that generates a response.

DANTOM Self Mailers
As postage costs continue to rise, lower-cost products can shield your bottom line from experiencing a negative impact. DANTOM Systems offers a range of self-mailing products that are a lower price point than a traditional statement or letter and envelope.

While not appropriate for all types of customer communication, self-mailers from DANTOM are secure and comply with applicable laws and regulations. You can rest assured that you will remain compliant while positively impacting your bottom line.

Multiple sizes and types are available, ensuring there is a product to meet your unique and specific communication needs. Products range in size from a double postcard bi-fold, up to an 8.5" x 17" tri-fold. Multiple paper stocks are available to further customize your communications.

Beyond cost, another benefit is the products’ relative novelty. Most receivables documents are not sent in a self-mailer format. Therefore, natural human curiosity causes many customers to open a self-mailer they might have otherwise ignored – enabling you to save money while boosting your open rate!

As the industry strives to minimize the impact of ever-rising postage rates, adding self-mailer products into the mix can boost open rates and generate positive bottom line results.

Electronic return receipts and signatures are transmitted to your software platform to update at the account level. The account level updates can be set to trigger workflow actions. For example, an account could be placed in a dialer campaign as soon as the return receipt is received. The net result enables you to collect money faster and at a lower cost.

Product Details
Documents to be sent eCertified are identified by letter code. A tracking bar also is printed on each letter. It contains the service level code as well as a unique mail piece identifier.

The Daily Certified Return File is uploaded to the DANTOM SFTP site daily, using the same process as other DANTOM daily reports. The USPS provides the signature file weekly and it also is uploaded to the DANTOM SFTP site for download.

As e-mailing statements and receivables letters increases in usage, many industry leaders are turning to a trusted collection letter and statements partner, DANTOM Systems, to implement their e-mail receivables letter strategy. eNotice provides functionality that is specifically designed to meet the unique security and regulatory compliance requirements of receivables related communication.

Avoid inappropriate disclosure
Since e-mail is not a secure method of communication, sending information that is not encrypted could easily be accessed by someone other than your customer. DANTOM Systems sends all e-mailed statements or receivables letters as an encrypted PDF. The body of the e-mail notes that a letter regarding a personal business matter is attached and should be opened only by the customer. A shared password, such as date of birth or ZIP code, is required to open the PDF.

Customer opt-in
It is recommended that you receive recorded verbal, electronic or written permission BEFORE any statements or receivables letters are sent by e-mail. DANTOM eNotice can provide an integrated opt-in system. DANTOM eNotice also automatically offers the customer the ability to opt-out of e-mail communication and retains a record of this for you.

Monitoring e-mail delivery
eNotice automatically monitors e-mailed statements or receivables letters for bounces, ignored e-mails and customer opens. Similar to NCOA hits, DANTOM updates your system with invalid e-mail addresses. The system has a user-defined option to mail a printed letter if your e-mail should bounce or be ignored. You can rest assured that all communication is received, enabling you to remain compliant with communication requirements.

To learn more about communicating with consumers using e-mail, download a short, informational presentation. You will learn specific steps to evaluate this tool and take action.

Of course, before beginning any new communication method with customers, you should consult your attorney for legal advice.

PDF Letter Service
Sometimes you need rapid access to your documents. An audit. A customer inquiry. A convenient service from DANTOM enables you to access any statement or letter instantly. Retaining this important documentation can assist you in providing exceptional customer service.

The DANTOM PDF Letter Service provides you with a PDF copy of the document codes you designate. The PDFs are transferred through secure FTP and are indexed according to your data preferences.

The PDF service also enables compliance with your organization’s data retention policy. In order to maintain its PCI DSS certification, DANTOM must purge all data after 12 months. If your policy requires letters be available for longer than 12 months, DANTOM's PDF Letter Service is recommended as an option to appropriately retain your letters. In addition to the convenience of having your letters instantly available, you have the ability to retain them as long as required.

This service gives you full control of the retained documents when the PDFs are provided. Your organization is responsible for their back up, storage and security. This service does not require a minimum monthly volume.

DANTOM's PDF Letter Service is an effective way for you to have instant access to your receivables documents while complying with your organization’s data retention policy.

DataView
Data retention and security standards have risen dramatically. DataView offers a comprehensive solution to assist you in meeting these more stringent standards while providing even more convenient access.

DataView allows you to instantly view and download an exact PDF version of your receivables documents using any Internet browser. All PDFs are searchable by mulitple fields – so you can quickly locate the statement or letter you need with a few keystrokes.

Recognizing that flexibility and convenience cannot compromise data security, DataView stores your data at facilities that are PCI DSS compliant. And redundant facilities in diverse geographic locations ensure your data will always be available to you, meeting your disaster recovery needs.

DataView also enables compliance with your organization’s data retention policy. In compliance with PCI DSS certification, DANTOM purges all data after 12 months. If your data retention policy requires letters be available for longer than 12 months, the DataView module enables you to appropriately retain your receivables documents for 12, 24 or 36 months.

DataView is an effective way for you to have convenient access to your statements and letters while complying with your organization’s data retention policy.