DANTOM Systems Patient Statement Output Services
Rooted in DANTOM's innovation and unmatched expertise in patient billing and payment solutions, its broad product line is certain to meet your unique needs. You can use multiple products to create maximum impact and achieve the greatest cost savings while remaining secure and compliant.
Paper Based Solutions
DANTOM truly understands the unique needs of patient statements and the healthcare revenue cycle, enabling it to develop products specifically to meet your requirements. DANTOM utilizes state-of-the art imaging and inserting technology to provide paper-based communication with a next-day turnaround. It offers a wide breadth of solutions including:
Dynamic Full Color
DANTOM offers dynamic full color statements and letters to create impactful communications. The ability to insert conditional content based on specific data fields - such as date of last payment, days overdue or facility - enables your organization to create personalized communication for each patient.
Graphic designers with statement expertise are available to assist your team in developing an intentional design to create actionable statements that generate a response.
No other company can offer the impact of full color with the intentional design, regulatory and security compliance and the expertise required by the healthcare industry and DANTOM's dynamic data filtering your communication is impactful and compliant.
Dynamic Black and White
DANTOM offers a variety of patient statement formats in cost-effective black and white. These include colored stock or envelopes, custom stock, shaded boxes for impact, simplex, duplex and multi-page statements. Regardless of your unique business requirements, DANTOM has the ability to create a flawlessly executed statement to meet your needs.
DANTOM offers a variety of patient statement formats in cost-effective black and white. These include colored stock or envelopes, custom stock, shaded boxes for impact, simplex, duplex and multi-page statements. Regardless of your unique business requirements, DANTOM has the ability to create a flawlessly executed statement to meet your needs.
DANTOM Self Mailers
As postage costs continue to rise, lower-cost products can shield your facility from experiencing a negative impact. DANTOM Systems offers a range of self-mailing products that are a lower price point than a traditional statements and envelope.
As postage costs continue to rise, lower-cost products can shield your facility from experiencing a negative impact. DANTOM Systems offers a range of self-mailing products that are a lower price point than a traditional statements and envelope.
While not appropriate for all types of patient communication, self-mailers from DANTOM are secure and comply with applicable laws and regulations. Your facility can rest assured that you will remain compliant while positively impacting your bottom line.
Multiple sizes and types are available, ensuring there is a product to meet your unique and specific communication needs. Products range in size from a double postcard bi-fold, up to an 8.5" x 17" tri-fold. Multiple paper stocks are available to further customize your patient communications.
Beyond cost, another benefit is the products’ relative novelty. Most patient statements are not sent in a self-mailer format.
Therefore, natural human curiosity causes many guarantors to open a self-mailer they might have otherwise ignored – enabling you to save money while boosting your open rate!
Adding self-mailer products into your patient communication mix can minimize the impact of ever-rising postage rates while boosting open rates and generating positive bottom line results.
DANTOM eCertified
eCertified from DANTOM Systems eliminates the need for your staff to manually fulfill certified mail. Instead, when using eCertified you can accomplish this requirement with no more effort than that needed for first class mail through DANTOM. Imagine certified mail without any forms, green cards or data to manually input to your system.
eCertified from DANTOM Systems eliminates the need for your staff to manually fulfill certified mail. Instead, when using eCertified you can accomplish this requirement with no more effort than that needed for first class mail through DANTOM. Imagine certified mail without any forms, green cards or data to manually input to your system.
Electronic return receipts and signatures are transmitted to your software platform to update at the account level. The account level updates can be set to trigger workflow actions. For example, an account could be placed in a dialer campaign as soon as the return receipt is received. The net result enables you to collect money faster and at a lower cost.
Product Details
Documents to be sent eCertified are identified by letter code. A tracking bar also is printed on each letter. It contains the service level code as well as a unique mail piece identifier.
Documents to be sent eCertified are identified by letter code. A tracking bar also is printed on each letter. It contains the service level code as well as a unique mail piece identifier.
The Daily Certified Return File is uploaded to the DANTOM SFTP site daily, using the same process as other DANTOM daily reports. The USPS provides the signature file weekly and it also is uploaded to the DANTOM SFTP site for download.
Conclusion
If internal processes or regulatory requirements necessitate sending certified mail, the most efficient way to remain compliant is DANTOM eCertified. Automating your certified mail eliminates a manual process and enables your team to complete higher level tasks while the system triggers the next action on the account. eCertified will have a positive impact on your bottom line.
Avoid third-party disclosure
Since e-mail is not a secure method of communication, sending information that is not encrypted is a security breach that could easily lead to a lawsuit. DANTOM Systems sends all e-mailed patient statements as an encrypted PDF. The body of the e-mail notes that a letter regarding a personal business matter is attached and should be opened only by the guarantor. A shared password, such as date of birth or ZIP code, is required to open the PDF.
The PDF service also enables compliance with your organization’s data retention policy. In order to maintain its PCI DSS certification, DANTOM must purge all data after 12 months. If your policy requires statements be available for longer than 12 months, DANTOM's PDF Letter Service is recommended as an option to appropriately retain your statememts. In addition to the convenience of having your statements instantly available, you have the ability to retain them as long as required.
The DANTOM PDF Letter Service is an effective way for you to have instant access to your statements while complying with your organization’s data retention policy.
Recognizing that flexibility and convenience cannot compromise data security, DataView stores your data at facilities that are PCI DSS compliant. And redundant facilities in diverse geographic locations ensure your data will always be available to you, meeting your disaster recovery needs.
DataView also enables compliance with your organization’s data retention policy. In compliance with PCI DSS certification, DANTOM purges all data after 12 months. If your data retention policy requires statements be available for longer than 12 months, the DataView module enables you to appropriately retain your letters for 12, 24 or 36 months.
DataView is an effective way for you to have convenient access to your patient statements while complying with your organization’s data retention policy.
If internal processes or regulatory requirements necessitate sending certified mail, the most efficient way to remain compliant is DANTOM eCertified. Automating your certified mail eliminates a manual process and enables your team to complete higher level tasks while the system triggers the next action on the account. eCertified will have a positive impact on your bottom line.
Electronic Delivery
eNotice
As e-mailing patient statements increases in usage, many leading providers are turning to a trusted statements partner, DANTOM Systems, to implement their e-mail statements strategy. eNotice provides functionality that is specifically designed to meet the unique requirements of the healthcare revenue cycle industry.
eNotice
As e-mailing patient statements increases in usage, many leading providers are turning to a trusted statements partner, DANTOM Systems, to implement their e-mail statements strategy. eNotice provides functionality that is specifically designed to meet the unique requirements of the healthcare revenue cycle industry.
Avoid third-party disclosure
Since e-mail is not a secure method of communication, sending information that is not encrypted is a security breach that could easily lead to a lawsuit. DANTOM Systems sends all e-mailed patient statements as an encrypted PDF. The body of the e-mail notes that a letter regarding a personal business matter is attached and should be opened only by the guarantor. A shared password, such as date of birth or ZIP code, is required to open the PDF.
Responsible party opt-in
It is recommended that you receive recorded verbal, electronic or written permission BEFORE any patient statements are sent by e-mail. DANTOM eNotice can provide an integrated opt-in system. DANTOM eNotice also automatically offers the guarantor the ability to opt-out of e-mail communication and retains a record of this for you.
It is recommended that you receive recorded verbal, electronic or written permission BEFORE any patient statements are sent by e-mail. DANTOM eNotice can provide an integrated opt-in system. DANTOM eNotice also automatically offers the guarantor the ability to opt-out of e-mail communication and retains a record of this for you.
Monitoring e-mail delivery
eNotice automatically monitors e-mail patient statements for bounces, ignored e-mails and guarantor opens. Similar to NCOA hits, DANTOM provides your patient accounting system with invalid e-mail addresses. The system has a user-defined option to mail a duplicate patient statement if your e-mail should bounce or be ignored. You can rest assured that all communication is received by the guarantor, enabling you to remain compliant with communication requirements.
eNotice automatically monitors e-mail patient statements for bounces, ignored e-mails and guarantor opens. Similar to NCOA hits, DANTOM provides your patient accounting system with invalid e-mail addresses. The system has a user-defined option to mail a duplicate patient statement if your e-mail should bounce or be ignored. You can rest assured that all communication is received by the guarantor, enabling you to remain compliant with communication requirements.
To learn more about communicating with consumers using e-mail, download a short, informational presentation. You will learn specific steps to evaluate this tool and take action.
Of course, before beginning any new communication method with patients, you should consult your attorney for legal advice.
Electronic Storage
DANTOM PDF Letter Service
Sometimes you need rapid access to your statements. A convenient service from DANTOM enables you to access any statement instantly. DANTOM PDF Letter Service provides you with a PDF copy of the statement codes you designate. The PDFs are transferred through secure FTP and are indexed according to your data preferences.
Sometimes you need rapid access to your statements. A convenient service from DANTOM enables you to access any statement instantly. DANTOM PDF Letter Service provides you with a PDF copy of the statement codes you designate. The PDFs are transferred through secure FTP and are indexed according to your data preferences.
The PDF service also enables compliance with your organization’s data retention policy. In order to maintain its PCI DSS certification, DANTOM must purge all data after 12 months. If your policy requires statements be available for longer than 12 months, DANTOM's PDF Letter Service is recommended as an option to appropriately retain your statememts. In addition to the convenience of having your statements instantly available, you have the ability to retain them as long as required.
This service gives you full control of the retained letters when the PDFs are provided. Your organization is responsible for their back up, storage and security. This service does not require a minimum monthly volume.
The DANTOM PDF Letter Service is an effective way for you to have instant access to your statements while complying with your organization’s data retention policy.
DataView
Data retention and security standards have risen dramatically. DataView offers a comprehensive solution to assist you in meeting these more stringent standards while providing even more convenient access. DataView allows you to instantly view patient statements and download a PDF version using any Internet browser. All PDFs are searchable by any predetermined, user-defined field – so you can quickly locate the letter you need with a few keystrokes. Customer service representatives can instantly access an exact replica of any patient statement, enabling superior service and faster patient response times.
Data retention and security standards have risen dramatically. DataView offers a comprehensive solution to assist you in meeting these more stringent standards while providing even more convenient access. DataView allows you to instantly view patient statements and download a PDF version using any Internet browser. All PDFs are searchable by any predetermined, user-defined field – so you can quickly locate the letter you need with a few keystrokes. Customer service representatives can instantly access an exact replica of any patient statement, enabling superior service and faster patient response times.
Recognizing that flexibility and convenience cannot compromise data security, DataView stores your data at facilities that are PCI DSS compliant. And redundant facilities in diverse geographic locations ensure your data will always be available to you, meeting your disaster recovery needs.
DataView also enables compliance with your organization’s data retention policy. In compliance with PCI DSS certification, DANTOM purges all data after 12 months. If your data retention policy requires statements be available for longer than 12 months, the DataView module enables you to appropriately retain your letters for 12, 24 or 36 months.
DataView is an effective way for you to have convenient access to your patient statements while complying with your organization’s data retention policy.
"Switching to DANTOM has to be the best decision I made in 2010. Our account manager is always responsive to our requests to add or modify letters. They are very easy to work with, valuing our concerns and ideas."
Miller Magness
Professional Account Services, Inc.
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