DANTOM Systems Customer Support and Graphic Design

Customer Service
While every business claims to offer outstanding service, it is DANTOM Systems’ customers who declare its responsiveness, attention to detail and service to be unrivalled. Beginning with calls answered by a live person during business hours, DANTOM ensures you receive the immediate, personal attention you expect and deserve.

Extraordinary service is provided by a dedicated Customer Service Representative who acts as an extension of your team. Based on the company's mission of being “Relationship Driven”, your CSR builds strong relationships with your team in order to best understand your business and unique requirements. This individual is responsible for document layout, services and data management. Experience has shown that placing responsibility for your account with one person results in faster turnaround times and increased quality control. Equally important, DANTOM CSR’s bring a deep personal pride and feel a deep sense of responsibility to manage your statements with excellence. Team members also cross-train on accounts to ensure you always receive outstanding service even if your representative is unavailable.

On average, DANTOM CSR’s possess more than 12 years of receivables document experience and all are experts in state language and other regulatory requirements. By having an expert prepare your documents, your compliance risks are mitigated. 

Exceptional customer service has long been a hallmark of DANTOM Systems. You owe it to yourself to find out what more than 900 organizations are experiencing already.

Graphic Design
As patients are bombarded with never-ending messages, you need intentionally designed statements that drive the patient to the desired action whether a payment, pre-registration or other response. DANTOM’s team of graphic design experts create both effective and compliant messages that are customized to meet your unique needs.

Solutions can include dynamic targeted messages and draw from a broad range of both electronic and print products. The effective use of color, fonts, type size, etc. creates a hierarchy of information. Working with the DANTOM team, you will be able to prioritize the five most important items you want the patient to focus on. The result is a highly effective statement that also extends your brand and the patient experience.